Get help with your first analysis, camera setup, reports, privacy, or Premium subscription. Include your app version, device model, and the step where the problem appears — never attach store footage unless you have permission to share it.
Counts are estimates. Check lighting, camera stability, occlusion, area placement, and whether the same camera profile is used. A wider, elevated view usually produces more consistent operational comparisons.
Open iOS or iPadOS Settings → Store Meter and allow Camera or Photos access for the feature you want. Store Meter processes selected media on your device and does not upload it to Pixlane.
Keep the device charged when possible. iOS decides when background work may continue; Low Power Mode, thermal conditions, or force-quitting the app can pause it. Reopen Store Meter to resume or check the queue.
Open Settings in Store Meter and choose Restore Purchases. Confirm that the device uses the Apple Account that bought the subscription. Manage or cancel monthly and annual plans in Apple Account → Subscriptions.
Delete individual analyses from Reports, or use the reset option in Store Meter Settings. Uninstalling the app also removes its local container. Source videos remain in your photo library until you delete them there.
Store Meter does not perform identity recognition, face matching, or biometric identification. Aggregate visitor-profile and mood estimates are operational signals, not facts about an individual. You are responsible for using cameras and analytics lawfully and providing any notice or consent required in your location. Read the full Store Meter Privacy Policy.